Shipping, Returns & FAQ
When shopping online, we all occasionally have questions. Below, we've compiled the most frequently asked questions. If you don't find the answer, please contact us.
SHIPPIN
All orders are processed, verified, and shipped in the order they were received. We will get them packed and ready to go within 24 hours. Your order will get to you with the speed you choose for your shipping at checkout.
Once we have lovingly packed the order, we send a follow-up email that provides you all the tracking information. The package is then handed over to the third party carrier you chose at checkout. Keep in mind that you get to choose which carrier you want to use and how quickly you want the item to be shipped. If you have a rush order, please email marrisbags@outlook.com to see how quickly your order can be shipped.
After going through with your purchase you will receive a tracking number in your confirmation email and/or text. You can use this to track your order.
At Marris Collection we do our best to pack your order perfectly! Once the package leaves our location it is in the shipping providers hands and we no longer have control of the package. Therefore, we can unfortunately not be responsible for orders that get lost in shipping, incorrectly supplied addresses, or unclaimed/refused packages.
At Marris Collection the customer’s satisfaction is paramount. If your purchased product needs repair due to damage, please contact our customer support at marrisbags@outlook.com with a detailed description and images of the issue.
Customers are responsible for shipping the damaged product to our repair facility, covering both the outbound and return shipping costs. Payment for return shipping must be made before the repaired product is shipped back to you.
Please do not hesitate to contact us at marrisbags@outlook.com if you have any questions or concerns. Thank you for choosing Marris Collection
RETURNS
If you wish to make a return for store credit or an exchange, please email marrisbags@outlook with your name, order number and inquiry.
You have 30 day from the date of delivery to request an exchange or initiate a return for store credit. *All monogrammed items are final sale and cannot be exchanged or returned.
If you for any reason change your mind about the products you purchased, we are happy to exchange them. However, you will need to send the product you want to exchange back to us, and pay for shipping both ways.
A quick heads up: to make a successful exchange, we need the item(s) you are returning in new, unused condition. Also make sure to include your order number, your name and adress, and a note stating which items you wish to replace with.
We are very sorry this happened, and we will work quickly to resolve the issue. If you’ve received an item that is damaged or received the wrong item, please contact marrisbags@outlook, and we will address this immediately. To expedite the process, please include a photo in your email. We will replace a defective item within 30 days of the delivery date. Please note: Marris Collection is not responsible for damages incurred by shipping couriers.
We are very sorry this happened, and we will work quickly to resolve the issue. If you have an issue with your order, you will need to file a claim with marrisbags@outlook 30 days within the purchase.
FAQ
When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information. If you also want to include a handwritten note, In the "Order note" section on the cart write the message of with what you want the note to say.
We accept PayPal.
Since we normally ship your order within 24 hours please e-mail us at marrisbags@outlook as quickly as possible if you want to change your order. We will always do our best to make sure you’ll get what you need. If your order has already been processed we are sorry but we can not change your order by that time.
If you want to exchange products when you receive them you can do so, but you will have to pay for shipping both ways.
Marris Collectio's gift bags, tote bags and organizing bags should be hand washed or machine washed on the hand wash program. All our products are printed with eco-friendly, water based, colors as we do not want to use plastic based colors. Since the colors are natural the print will fade a little bit with each wash. My cases collection and totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains.
Our products are made of 100% natural cotton, which means they will become wrinkled if washed in a machine. Let the bags air dry flat and then iron them on low heat on the opposite side of the print. They become super soft over time:) Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.